31,378 people follow this. I asked a question about the accommodation and they just kept reminding me i owed them money. Read all the reviews carefully for your own sakes fault. Once we have received final feedback from the provider, everything else will of course be taken care of.Of course we would like to apologize for the delay in payment. I gave One star because it is not possible to give ZERO stars.On the 29th of october I got the following answer from TUIvillas.com but since then no reaction anymore. What food & drink options are available at Tui Villa? Forgot account? About. We are obliged to keep to the contracts with the landlords and must first consult the provider for any cancellation request. Our daughter got sick so we left that house few days in advance. Going on their name I booked a holiday this year with TUIvillas which I had to cancel due to COVID-19. Leaving us with no choice, we asked for our booking to be moved to next year. See 63 traveller reviews, 48 candid photos, and great deals for Hotel Villa Blanca, ranked #1 of 9 B&Bs / inns in Tui and rated 4.5 of 5 at Tripadvisor. Groups. all I can say is STAY AWAY FROM TUI VILLAS. trivago! About. 67 … If I could give them 0 stars I would. If only Covid could strike and wipe out the management of companies like this.TuiVillas was happy to advertise a villa which we booked and then make it impossible to cancel and hide behind an international web of group companies saying that the villa was now not part of their operation.. Really not recommended to book a holiday at TUIvillas.com !! I will certainly try to avoid that place, yet once in a while I'll check to see if there's a new ownership... Great rooms for affordable prices, nice, clean rooms with individual bathroom, cable TV with tons of channels, each floor has fridge, microwave and coffee maker. Summer holiday and time with family from the USA is something we have been so excited about and looking forward to for a really long time. I have contacted every email and phone number available. Same year, two months later, we were traveling again and since the city of Sinaia was on our way, I said to stay for that night at the same motel (I can't complain about the conditions, it's a clean, silent and well maintained motel). Create New Account. I am being toss between TUIvillas and Homerez and can't do anything. Better prices and villas than TUI. Wireless internet and all the confort in the room, cable TV with plenty of international stations, etc. The villas are in a peaceful spot just outside Costa Blanca's seaside town of Beniarbeig. TUI could not be reached at all! TUI VILLA PLUS IN DAVENPORT, FLORIDA We booked with TUI and were searching for some tours of what the villas are like and there aren't many so decided to make our own while we were out there. Reply. We had a villa booked for July and emailed (due to their phone lines being closed) back in April to find out what our options were with regards to our booking and COVID-19. CHECK THEM ON TRUSTPILOT BEFORE USING THEM.Rafael, Only the latest review will count in the company's TrustScore. Read 1 more review about TUI Only the latest review will count in the company's TrustScore Jonathan Wainwright 1 review. We should have left yesterday 6th June and since no airlines are flying to Faro and we as Danes are recommended not to enter Portugal they only refer to the cancellation policy which I have never received. This company is crooked and vile. Posts. Share. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Check In — / — / — Check Out — / — / — Guests — Full view. OhioCountryGirl. 4.0. 18 posts. I have sent numerous emails, as their phone lines are still not open, asking for an update and I can’t get a response. Now seriously, how is she still in business with that kind of attitude? We wouldn’t be able to go through with our vacation in Italy. Room types may vary. £ Loading Choose your preferred language. We thought we ordered the mainfloor but got the "basement". How convenient for you. All rights reserved. Post note- my flight was not cancelled TUIvillas. Honestly I cannot believe that this practise and business operation is allowed in the UK... Why dont these people get locked up.. keep my money.. An extra 20% of HIDDEN CHARGES. Customer Service = 0 Accounts Service = 0 Availability to contact = 0 Response SLA = ? Everybody was like 50-60$ . It appears that some of the numbers are disconnected and others have a voice mail asking to email or fill in an online contact form but there is no form! Create New Account. You can get a room with balcony, as we... Tripadvisor Plus Subscription Terms & Conditions, Hotels near Delicatese Din Poiana Fermecata, Hotels near Castelul Stirbey - Sinaia Museum. Household name Tui is the UK’s biggest travel company, probably best known for its beach and poolside packages. Worst experience possible. Aosta 5, Sinaia 106100 Romania. Great price for clean room, good wifi and in the heart of the city. They made no attempt to be flexible and kept saying that they didn't need to be. stay for one night only, she said she doesn't have rooms for one night, then she hanged up. We were sent a binding booking request and told they would confirm in the next few day’s, it is now nearly August and we have heard nothing back from them. ): we got an unintelligible foreign lady on the phone.Can it get any crazier?DO NOT SO. We have been to the same location a … Still chasing our deposit return and a compensation gesture. 8,007 check-ins. LOTS OF HIDDEN EXTRA COST. We couldn't use the oven because of the dirt.I called TUI, but they just told me that I had to find a solution with the owner. Villas in Tui and nearby: View Tripadvisor's 186 unbiased reviews, 1,816 photos and great deals on Tui and nearby Villas Don't be fooled like I was... A company run by crooks! Room types may vary. I guess that you can be lucky, but I will never give them a chance to ruin my day again. I stayed this summer in TUI for a few days while visiting Sinaia and hiking in the mountains. We made the booking end of January 2020, we were going to Portugal. The owner did not solve the problem professionally. Our hero, the mean lady, yelled at my wife "you want a/c, go to a five stars hotel", and once again she hanged up the phone. 245 posts. Would not recommend. I warmly recommend the place! Yet another repeat of so many people.. There are more places to choose from in the Sinaia area. View all photos (6) 6. 2 years ago. It's a large sum of money and they are ignoring my requests to be contacted. Guests can enjoy barbeque facilities during their stay. 5 reviews #29 of 62 Specialty Lodging in Sinaia. The air-conditioned accommodation is 1.2 miles from Little Oneroa Beach, and guests benefit from private parking available on site and free WiFi. TUI Villas, as a brokerage platform, brings holidaymakers and landlords together, regulates communication between the two and in most cases also payment, but is not a tour operator and therefore cannot proactively cancel bookings on its own initiative. I will not use TUI Villas, or indeed any other branch of TUI ever again.TUIxtortion ....... Really bad customer service, don't treat you as a customer just as a revenue source. The hotel consists of 15 villa-style buildings, which are located in the lush palm garden. £74 saving. Nothings was possible. They charged me an outragous 90% of the full booking costs, instead of the 60% according to their own terms. Rate Tui’s value and service. Find out about the facilities, rooms, things to do and read user reviews. There isn't much other difference apart from the addition of extra accommodation in destinations such as Fuerteventura and the Algarve plus Cyprus, Corfu, Crete and other Greek Islands from the … Yes, Tui Villa offers an airport shuttle for guests. Now, more exactly two days ago, my wife called the place once again, and the same person answered the phone. The fact that this company has no understanding of the situation, doesnt communicate and aparently only thinks about money is quite sad, but I can live with paying some cancellation costs. 2020Dear customer,we are very sorry to hear that you were not satisfied and can understand your displeasure. From AU$89 per night on Tripadvisor: Hotel Villa Blanca, Tui. Yes, it is 0.05 miles away from the centre of Sinaia. Before buying in 2010 I did an AOA with Thomson in 2006, lovely villa, very poorly managed/maintained, that was IPG. !When you book something you end up in a merry-go-round of daily 'reminders' and contacts to pay to Belvilla immediately after booking. Jinene Hammamet … TUI has sold a product that was falsely described on the web site (or we got the wrong house/floor with private pool). I regret that we didn't book through booking.com or hotel.com which I have heard return money to their customers. They're unreachable when trying to cancel the trip, and after weeks of mailing and trying to call, they simply charge you with a whopping 25% + 39Eur cancellation fee. Save. The house looked great on the pictures, but it was indeed a nightmare.The house had a pool, but we were not able to use it. 28 helpful votes. I am shocked as I have booked many holidays with TUI and they were great. Instead of answer they are sending threats to pay. As we are flying on a Tuesday it’s logistically not possible to do a test, use the service that Tui recommend to the Randox lab and receive the certificate … 4. It takes days, even weeks for them to answer emails and now due to COVID-19, they have closed their telephones. Again no response .... eventually again after several emails then tried via Facebook up to 2x, but then the alternative villa was also no longer available We asked our money back... No compensation at all from Tuivillas. But I was REALLY impressed with the TUI staff at the … This is amateurish and I am so imbarrased to be in this stupid situation. Stockton-on-Tees... Level Contributor . © 2020 Trustpilot A/S. And their response is absolutely not to come up with a solution! Nice and clean rooms with very good conditions ( tv -LED , wi-fi ) .. the host it's very nice .. the big advantage of villa TUI it is right in the center of Sinaia .. neatby are restaurants for eating and a supermarket for all you want .. Our holiday hasn't started yet, but already we can see that we are being cheated by TUI villas. I find it unbelievable, that they can’t handle a situation like the COVID-19, seems like many others can and I have to wait until they open up their telephones again. We don’t just pride ourselves on our 100 years of travel expertise, though, but also on our fantastic customer service. We complained to TUIvillas and asked them to look into this matter. It turned out not to be in Switzerland, but in Sint Maarten !! English … Corona came and Denmark advised against traveling to Italy. They then were totally unhelpful about re-arranging. Unfortunately, when I called them, that mean lady answered the phone and her one and only question was "for how many nights do we intend to stay". Community See All. THIS SHOWS THEY ARE FRAUDS AND NOT TRUSTWORTHY.THEY ONLY KEEP THE GOOD REVIEWS AS TO ATTRACT CUSTOMERS.THEY DONT CARE ABOUT THE GUESTS WELL BEING. We speak English and 43 other languages. Countdown Clock. It does, however, also arrange city breaks, escorted tours and villa holidays. TUI will have a bunch of property managers they use who in turn will have a bunch of owners - and you could be placed in any villa that happens to be available on allocation - in pretty much any location in the Disney area. Further more they tell that it is the French company Homerez who need to decide whether we can get our money back or not and the funny part is, Homrez says the same about TUIvillas. Are there any historical sites close to Tui Villa? Payments made by partners impact the order of prices displayed. … I walked around without reservation, I needed a toom for 1 night only. Very good value for money, excelent stay! And I still ended up having to pay a cancellation fee even though i cancelled because of their poor customer service. Book the perfect vacation rental - Find the Top 76 Tui and nearby vacation rentals. Which popular attractions are close to Tui Villa? We were allowed to choose something else, we have done that right away of course. Which languages are spoken by the staff at Tui Villa? We left because we are traveling with a sick person who needed air-conditioning and rest. Trullo, traditional round house Apulia | If you want to experience Italy’s "boot heel" in an authentic manner then the best choice is a Trullo. Worst customer service i ever seen. TUI Villas send you the details about the booking, you need to arrange arrival details directly with the guest; Payment: TUI Villas charges the guest and sends payments to property owners on the day of arrival; Reviews: And after departure, TUI Villas will send your guest a review request. Flights, car hire and accommodation for all three adults and one child came in at around £5,500. You’ll find this place right next to a sprinkling of … Book Tui Villa, Sinaia on Tripadvisor: See 5 traveler reviews, 6 candid photos, and great deals for Tui Villa, ranked #29 of 62 specialty lodging in Sinaia and rated 4 of 5 at Tripadvisor. Bedrooms pop with splashes of colour, and a huge football-shaped pool’s skirted with electric-blue sunloungers. Updates to come.Best regardsYour TUI Villas Team=======================================. Find and book deals on the best villas in Tui, Spain! Everything was ok till my wife asked if the room has air conditioning. What a terrible tour company TUIvillas.com! I would contact the villa by email at info@montania.ro. Most often used by people in the United Kingdom. However obviously Tui cancelled due to the pandemic which we understood. Thomson TUI Villa Plus Orlando Review Say hello to TUI. So we cannot fly to the villa.Unfortunately as you do not engage with your customers in a timely matter about their options (like the inability to rebook) we now would get virtually nothing back if we cancel. Events. After weeks of chasing we finally got a response saying we either cancel and lose our deposit or we could rebook for another date. I am extremely disappointed and angry as they have stolen the best part of £1000 from us. In one of their threat emails they even refer to an email that I send to them (the date of that email is mentioned), but they stil havent replied to that email 5 weeks later. Don't use TUI Villas. Tui Villa. Log In. It takes five minutes to skip over and bury your toes in the sand. Tried to blame it on the local agent Lloguers I Vacances Mallorca S.L who were also NO HELP at all. The place in very conveniently situated in the city center, the manager speaks very good english. Many travellers enjoy visiting George Enescu Memorial House (1.1 miles). To book a house we arrive at TUI Villas via Kras ( all in Dutch).That is strange because Kras apparently has nothing to say about this after a phone call? GB. The link name begins with Kras! Private balcony as well as balconies with tables for groups. Just don't. English (UK) English (US) 简体中文 Polski Español Français All languages. Re: TUI Orlando villas . or. Generally, we believe that TUI has sold and advertised a product that was falsely described on the web site, and the relationship between the product offered and the price charged was severely wrong!In this disastrous situation we were offered no help with a complete lack of customer service from #tuivillas and the local staff and owner. Called to several phone numbers, no answer, emailed up to 9 times, no response.Eventually I got in touch via Facebook (?) Discover what makes TUI SUNEO Villa Dorada a great place to stay during your holiday to Salou. View reviews for Holiday Hypermarket. There were discrepancies with the owner of the holiday home and these are just being clarified by our owner service. more. They passed the complaint onto the European Advertising Standards Agency about 4 months ago, but you'll not be surprised to hear that we have not had a response.This is deliberate deception on the part of TUI Villas, and they don;t seem to give a damn about it. Not Now. View Deal. These houses were built with stones and no cement was used. or. 44 reviews. This organisation is outrageously awful, and I would never consider using any TUI named company. Despite the fact that they were due to give us a full refund within 7 days, we have still not received this as of the 23rd August. Ohio. Where is suddenly TUI villas ?? However, when you confirm and make the booking, the message you receive states that there are fixed charges for gas, electric, air conditioning AND cleaning which have to be paid on arrival at the property IN CASH. This all-inclusive resort has a large swimming pool with 5 water slides, children’s pool, kids club and playground, and a private beach area with daybeds. Is Tui Villa located near the city centre? I have booked many holidays with Tui and been happy with the service, so I expected the same from Tuivillas. We cannot currently fly to cyprus to England but they are refusing to refund us, and refusing to allow us to rebook. Price from £738pp£812pp. Hotels carefully handpicked by a team of travel experts and a portfolio that ticks off everything from beach breaks to action-packed tours – say hello to TUI. The house was not cleaned, and it was disgusting. So now they want us to pay and although our insurance says that tuivillas are obliged to pay us back what we already have payed they are charging us extra on top of what we already payed. Self Catering . Have to take a COVID test within 72 hours of departure. They now keep sending me threatening emails that I have to pay the cancellation costs or I will be sued. Explore guest reviews and book the perfect villa for your trip. Gas, electric, air con listed as "by consumption" on their website, which seems reasonable enough - you pay for what you use. Report inappropriate content . Mails to Belvilla are not answered. I started emailing and calling TUI Villas months ago. Having rebooked a May 2020 Covid hit holiday (no blame for TUI obviously) to depart with the same flights and accommodation September 2021, we kept faith and left our money with them. And it became a totally disappointing start, when we arrived at the house we rented from TUIvillas.The house was dirty, run down and no air-conditioning - so not at all living up to what they sold us. I have received automatic responses which have not dealt with the issues, and no responses at all by telephone. 31,058 people like this. So to all readers DO NOT use this company to reserve a house or apartment.========================================Antwoord van TUIvillas.com29 okt. Book online with TUI for a great deal today. And that is another partner of Atraveo. Last fall 2019 I rented a house in Italy July 2020. TUI Villas is the biggest holiday home portal with more than 300,000 holiday properties, including apartments, fincas, villas with pools, holiday parks, and even lighthouses, castles, tree houses. There’s a second pool inside, with lots of comfy loungers and a super relaxed atmosphere. Coral Bay, Paphos Region, Cyprus . My family and I rented a house on the island of Mallorca. WE WROTE A NEGATIVE REVIEW ON THIS HOUSE ON TUIVILLAS WEBSITE AND AFTER A FEW DAYS TUIVILLAS REMOVED OUR REVIEW WITHOUT ANY EXPLANATION. Unfortunately we are already booked I guess you live and learn and it may not be as bad one can only hope :) Reply. What I can say is avoid them like the plague. About See All. Log In. Report inappropriate content . We had booked a holiday home in Switzerland, or so we thought ... (it was clearly described on their website). Therefor I tried to contact tuivillas through all the different confusing emailadresses they have listed on their homepage. Some of the more popular amenities offered include airport transportation, laundry service, and baggage storage. A telephone to TUI villas (number via Kras !! We've been hosted at this motel a year ago for three nights. I was happy with my choice. See more of TUI BLUE Oceana Suites on Facebook. Room-wise, each villa has a double bedroom with an en suite bathroom and two twins which share a shower room. leggylou_lou. Level Contributor . Reviews. We put ‘U’ in the middle (of a freeway) Compare hotel prices and find an amazing price for the TUI SUNEO Villa Dorada Hotel in Salou. I booked accommodation with tuivillas, unfortunately it was impossible to go because of the lockdown due to the corona virus. I recommend that if you are reading this review, you look elsewhere for holiday accomodation. They had and still have shut down all phone lines! TUI UK VILLAS COLLECTION (42) 7 Nights 25th Apr 2021 . Hotel? Minus 3 stars if you ask me! Own or manage this property? This is the version of our website addressed to speakers of English in United Kingdom. Flying to Canaries in just over three… Flying to Canaries in just over three weeks. Book the perfect holiday home - Choose among the Top 76 Tui and nearby holiday rentals, including homes, apartments or villas from AU$2,010 a week and view 186 Tripadvisor reviews to find your perfect Tui and nearby accommodation. If there is the smallest inconvenience you are going to have a rough time with this company. The family rooms come … Located directly on the beach, TUI BLUE Palm Garden offers wide range of activities which is suitable for all ages. Who is Tui? Don't book via TUI Villas. Conveniently located restaurants include Bistro La Teleferic, La Cafenea, and Snow. What are some restaurants close to Tui Villa? For sure we'll come back here! I was never able to get a response from TUIvillas, they simply do not reply to emails and it is impossible to get them on the phone. Secret Oasis Ladania. I swear I wanted to pack my things and move to another place, but since the room was paid and the refund policy ain't like in States, we stayed for all three days. I'm not sure what to do now and reading the other reviews, I shouldn't have booked with TUI. However, i think their customer service is very poor and U is definitely not in the middle. My wife has spent hours on the phone, along with emails and has been promised a refund but we are still … The staff speaks multiple languages, including English and Romanian. Utterly Vile people. I saw this place, ring on the doir and nice old lady speaking good english explained to me everything. And a club called Wolters is somewhere in between too! It goes without saying that … TUI Sensatori Resort Atlantica Aphrodite Hills, Cyprus: See 2,346 traveller reviews, 2,703 candid photos, and great deals for TUI Sensatori Resort Atlantica Aphrodite Hills, ranked #1 of 1 hotel in Cyprus and rated 4.5 of 5 at Tripadvisor. I cancelled because i lost confidence in their service. Their last response is that we still have to pay the last fee for the house in Italy although we cancelled IN TIME. Do not give them your business. I would strongly recommend avoiding Tuivillas and using a company like booking.com, who have exceptional service and have dealt with our other villa booking immediately. Nearby attractions include Sinaia Monastery (0.3 miles), Expozitia de Trenulete Sinaia (0.3 miles), and Sinaia Town Hall (0.2 miles). When you choose TUI, you can expect 24/7 customer support, plus ATOL protection on all of … View 26 photos and read 177 reviews. The water was filthy, and the owner was not able to fix it. The house/pool area was run down and with many defects. Cyprus government has forbidden travel to the country from UK as it stands. I tried rebooking to later or to another country. It can NEVER be our fault that they haven’t read the email in time. WHY CHOOSE TUI? We recommend calling ahead to confirm details. If it seems to good a price it probably is! Photos. Payments made by partners impact the order of prices displayed. I told them that it was not correct. I shall be starting ABTA complaints process and arbitration with them but I dont expect I will get any money back. What are some of the property amenities at Tui Villa? Each villa has a balcony or terrace. Per week from USD 330 show 67 offers It pains me to write a negative review for TUI as we have travelled with them many times. Our Review. Europe ; Romania ; Southern Romania ; Prahova County ; Sinaia ; Sinaia Hotels ; Villas in Sinaia; Search. Can Paparri Villa. My husband went looking for the address and telephone number. Community. Tui cancelled our holiday to Turkey with 5 days notice. They have essentially stolen £4000 from us. Booking our Florida villa with TUI was (I thought) really good value. Located in the heart of the city, at only 5 minutes walking distance to the cable car, restaurants and pubs, Tui villa offers great comfort with all the conveniences. There's also a shaded dining area with a backdrop of mountains. If you need Internet connection to supervise your business while you are traveling, at Tui villa you can benefit from wireless broadband Internet connection. TUI REVIEWS AND AWARDS. I paid 30$ for the room. When I told her that we will. I tried to contact the customer service what to do with the reservation. STAY AWAY FROM TUIVILLAS AND BOOK THOUROUGH RELIABLE COMPANIES WITH VERY GOOD REPUTATION. I tried to cancel it. The TUI SUNEO Villa Dorada's bagged a central spot in Salou, right next to Cappellans Beach. We complained to the Advertising Standards Agency, and they agreed this was deceitful so they investigated it ...... only to find that TUI Villas is actually a German company with their registered offices in Copenhagen (Denmark), so they have no authority. But there was total lack of concern from TUIvillas side about the guests health being at risk and looking into the problem. Claim your listing for free to respond to reviews, update your profile and much more. From the classically elegant to the modern and minimalist; find a villa that you love! Offers from reliable private hosts, local tui villas reviews, specialists, and the same TUIvillas... Toes in the company 's TrustScore Jonathan Wainwright 1 review to respond to reviews, I n't. County ; Sinaia Hotels ; Villas in TUI, Spain had to wait three weeks try! But got the wrong house/floor with private pool ) Maarten! I 'm not what. That we did n't book through booking.com or hotel.com which I have to pay last... Football-Shaped pool ’ s biggest travel company, I would never consider using any TUI named company asked our... I shall be starting ABTA complaints process and arbitration with them but I was... a company run crooks. Ok till my wife called the place once again, and baggage storage choose something else we. On TRUSTPILOT before using THEM.Rafael, Only the latest review will count in the mountains went. More popular amenities offered include airport transportation, laundry service, and a huge football-shaped ’. House/Pool area was run down and with many defects run by crooks …. Au $ 89 per night on Tripadvisor finding your ideal TUI and been happy with the to... Years of travel expertise, though, but in Sint Maarten! your apartment. Latest review will count in the heart of the holiday home and these are being. Stayed this summer in TUI for a meek response place once again, I! Though I cancelled because of their poor customer service is very poor and U is definitely not in lush... Owner of the 60 % according to their customers dont CARE about the guests health at... And these are just being clarified by our owner service 76 TUI they... Booking.Com or hotel.com which I have heard return money to their customers for TUI as we have travelled them... And can understand your displeasure are sending threats to pay to Belvilla immediately after.... That … TUI Villa she hanged up a great deal today going to Portugal do! On our fantastic customer service = 0 response SLA = TUI have added Villas... Read all the reviews carefully for your own sakes fault understand your displeasure Full costs. Place in very conveniently situated in the company 's TrustScore Jonathan Wainwright 1 tui villas reviews for another date for! If I could give them a chance to ruin my day again located. Over and bury your toes in the company 's TrustScore Jonathan Wainwright 1 review Te Whau Bay and a. 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Risk and looking into the problem to book a holiday this year with TUIvillas I!