We at Hays Travel will do everything in our power to ensure that this is paid as quickly as possible. For further details of our complaints policy and to make a complaint please click this link: thesun.co.uk/editorial-complaints/, Comments are subject to our community guidelines, which can be viewed, Hays Travel has launched a 'Peace of mind guarantee' on package breaks, The policy will give you 100 per cent of your money back if you change your mind about a trip, up to six weeks before you are due to depart, being urged to check their travel insurance, Independent Press Standards Organisation (IPSO). Registered Office: Gilbridge House, Keel Square, Sunderland, Tyne and Wear, SR1 3HA Recommended Provider, the company has now given us a firm commitment to put their customers first and provide cash refunds without quibble. In the most recent survey with Money Saving Expert, we have been ranked 6th for refund experience. At the moment we are experiencing significant delays in receiving these refunds from some of our suppliers due to the volume of people requesting refunds. The Sun website is regulated by the Independent Press Standards Organisation (IPSO), Our journalists strive for accuracy but on occasion we make mistakes. When our holiday (20th May) was cancelled we explicitly told Hays travel we didn't want the offer of a voucher and insisted on full refund. Hays Travel already think this new confidence boost is being well received by customers, reportedly seeing web traffic boom in the last month alone. These Booking Conditions, together with our privacy policy and any other written information we brought to your attention before we confirmed your booking, apply to your booking with Hays Travel Ltd of 25 Vine Place, Sunderland, Tyne and Wear, SR1 3NA ("we" or "us"). Well we have a full refund 2 weeks ahead of when it was expected. HAYS TRAVEL LIMITED BOOKING CONDITIONS. Co-owner Irene Hays told This Morning: "There are two things our customers are concerned about. Some customers waited as long as six weeks to get their money back, so Hays Travel could have performed a little better. Accessibility Help. I had no contact with P&O during the booking process as Hays were my point of contact and took payment. Did Hays Travel refund customers during the coronavirus crisis? Tyne and Wear, Hays Travel has launched its “Peace of mind guarantee” on package breaks. The holiday was booked via Hays Travel and we paid Hays Travel however they are saying that they cannot refund us until Euro Disney have first refunded them! Hays Travel is the UK’s Largest Independent Travel Agent. Introduction 1.1 These booking conditions, together with our privacy notice and any other written information we brought to your attention before we confirmed your booking, apply to your booking with Hays Travel Ltd of Gilbridge House, High St West, Sunderland SR1 3LH ("we" or "us"). 3,618 talking about this. For customers who prefer a refund rather than rearranging their holiday for a later date, Hays said: “We’ll fight for them to get one.”. Travellers are now being urged to check the terms and conditions of their travel insurance to see what it means for their trip, with fears growing that thousands of people may not be able to claim any money back. - PeopleClaim - 1762409 Hays travel. ... We are extremely proud to be once again ranked as one of the best travel firms for travel refunds. We asked for a refund, instead. Hays Travel - The UK's Largest Independent Travel Agent! It applies to holidays flying with around 20 of the major airlines including British Airways, Virgin, KLM Air France and Emirates, to destinations like the Dominican Republic, Iceland, France, Spain and Bali and the Far East. Unfortunately due to the current situation our flights to and from America were cancelled by Norwegian airlines,Louis let us know as soon as he knew this,offered us an … News Corp is a network of leading companies in the worlds of diversified media, news, education, and information services. With travel restriction, business closings, and interrupted production, the 2019 Novel Coronavirus (2019-nCoV) breakout already has reaching effects. A big thank you to Hays travel for… A big thank you to Hays travel for service and handling of our holiday cancellation. We have been operating for 40 years with over 600 branches across the country. If you are unable to travel because of the Coronavirus you are entitled to a refund. 385 talking about this. Similarly, one Hays Travel customer told us: "Hays Travel was fantastic. Hays move to ask staff to take voluntary leave or reduce their hours has come as thousands of people cancel holiday plans due to fears of catching or spreading the virus. For other inquiries, Contact Us. - PeopleClaim - 8474515 This bottle is a molded reproduction (made circa 1960s) of Coffin and Hay’s Eagle and Grape flask. France BANS Brits travelling into country over Covid fears as Eurostar shut, Meet the real Santa and enjoy the ultimate festive experience at Lapland UK, How Christmas will look across Europe in lockdown with deserted markets, Brits told not to travel outside UK at Christmas under new rules, Couple give up life in UK to renovate French chateau with huge pool and pizza oven, ©News Group Newspapers Limited in England No. ... Telegraph Travel has contacted Hays Travel … The overall financial losses and costs will continue to evolve as businesses are interrupted by supply chain lapses, stock … View our online Press Pack. 1. Tyne and Wear, SR1 3NA. For travellers heading to a country on this list from July 10, they won’t need to quarantine when they return to the UK, but it doesn’t mean Brits won’t have to quarantine when they arrive at their chosen destination. Really feel Hays Travel looked after me. Hays Travel is a different animal to the souped-up, debt-fuelled, bonus-happy beasts of the City, such as Thomas Cook and Carillion. Jump to. Keel Square, ", Her husband and co-owner John Hays added: “We're fairly sizeable and we negotiated with selected airlines, quite a lot of the big airlines, to work with us to offer this guarantee.". We asked for a refund, instead. “If the tour operator isn’t willing or able, we’re giving it [refund to … John explained that Hay's refund guarantee had been done in collaboration with a number of different airlines and offered a "no quibbles guarantee." Sunderland, Hays travel. We at Hays Travel will do everything in our power to ensure that this is paid as quickly as possible. In phone call to head office 2 weeks ago we were told that claim for refund was being dealt with and would be through very shortly. That said, as a Which? We are working hard to administer all refund requests from our suppliers. Was due a part refund from cruise line, the rest to be claimed from travel insurance. Registered Office: 25 Apr 2020 by Tom Parry. Hays Travel has “stood its ground” to tour operators not issuing customer refunds – opting to pay out to clients and then seek reimbursement from suppliers, according to boss John Hays. SR1 3HA, Registered Office: Still waiting after 10 weeks to get holiday refund from Hays travel. Jump to. Gilbridge House, The deal has only been made with certain airlines and hotels, so customers have to look for trips labelled with the guarantee on their website. Hays Travel has launched a 'Peace of mind guarantee' on package breaks Credit: North News and Pictures The deal has only been made with certain airlines and hotels, so customers have to look for trips labelled with the guarantee on their website . Meanwhile, thousands of holidaymakers are being urged to check their travel insurance over fears they could be left out of pocket for trips where they still need to quarantine. I waited patiently due to the outbreak of corona virus but after nothing after 2 months contacted the cruise line and found out that Hays had received the money back at the beginning of April. Hays Travel has launched its … Been passed from pillar to post between head office in Sunderland and local branch in Wallsend. Sections of this page. If you are unable to travel because of the Coronavirus you are entitled to a refund. Please note that you will need the six-character verification code we sent by email or text message. The words are embo We are working hard to administer all refund requests from our suppliers. Told Gold Medal would deal with w/c 29 June which has been and gone and still no refund (£2,200) or cancellation notice. Sections of this page. ABTA and ABTA Members help holidaymakers to get the most from their travel and assist them when things do not go according to plan. BRITS who are unsure whether to go on holiday this summer are being offered the chance to cancel their trip up to six weeks before they go with one travel agent. To see all content on The Sun, please use the Site Map. 679215 Registered office: 1 London Bridge Street, London, SE1 9GF. Hays Travel cannot refund us until Gold Medal issue a cancellation notice. Hays Travel Limited. 25 Vine Place, Sunderland, Will never book with either of these companies again as customer service is appalling. BRITS who are unsure whether to go on holiday this summer are being offered the chance to cancel their trip up to six weeks before they go with one travel agent. Complaint against Angels Bird Jungle, 1055 Broad St, Shrewsbury, New Jersey, 07702-4315, United States for Bad business practices, "I just feel ripped off." AE of Telford writes: “When our holiday, booked with Hays Travel, was cancelled we were offered the same holiday for next year. The warning comes after the government finally gave the green light for a series of “air bridges” to 73 destinations, including Spain, France and Turkey. Jump to. Booking included Ryanair flights, so I had expected a problem. This service is provided on News Group Newspapers' Limited's Standard Terms and Conditions in accordance with our Privacy & Cookie Policy. Hays were excellent in managing my expectations and explaining how TUI were working and when we could expect a refund. Refund Credit Notes were introduced as a sort of IOU to help travel companies avoid a cash-flow crisis when they were forced to refund so many holidays at the same time. Full cash refund offered before I even asked for it. Booking Terms and Conditions. They were great in store, the problems arose through corona virus and cancellations, despite my contract being through them and not P&O they told me to go through P&O for a refund and washed their hands of it. Hays Travel is the UK’s Largest Independent Travel Agent. "As long as they let us know six weeks before they are due to travel. The criteria to qualify for the Peace of Mind Guarantee are as follows: new bookings made on selected Hays Tour Operating holidays travelling in … Will book with them again." Complaint against DNA/x Cell Rejuvenator - International Laboratory of Phytotherapy - 800 920 8649, 3817 Crosswicks Hamilton Sq Rd Ste 356 (Invalid suite #), Hamilton, New Jersey, 08691-3760, United States for Bad business practices, Overcharge or billing error, Customer service runarounds, "I just feel ripped off." The UK's Largest Independent Travel Agent. As of February 2020, there are confirmed cases in many international locations, including the United States. 9 were here. Not Just Travel (Agency) Ltd, sells travel services on behalf of Hays Travel Limited and benefits from Hays Travel’s membership of ABTA with membership number K9413. According to the company, the policy - which is only on new bookings - will give you 100 per cent of your money back if you change your mind about a trip, up to six weeks before you are due to depart. "What that means is our customers can have a no-quibble guarantee of 100 per cent of whatever they have paid back, if they would like to cancel completely or if they would like to change the date. The following travel companies have shared their refund and rebooking policies for holidays affected by the coronavirus outbreak. ... working hard to ensure our customers receive the best service and the quickest refunds in the travel industry. Most travel insurers are unlikely to offer a refund if your holiday hasn’t officially been cancelled by an airline or booking provider. If you see the 'Hays Travel Peace of Mind Guarantee' message next to any of our holidays; you can rest assured that, should you wish to cancel your holiday or make amendments, you can do this free-of-charge up to six weeks before your expected departure date. "The Sun", "Sun", "Sun Online" are registered trademarks or trade names of News Group Newspapers Limited. To inquire about a licence to reproduce material, visit our Syndication site. Beautiful amethyst flask by Clevenger Bros. Glassworks of New Jersey that features a cluster of grapes on one side, an eagle on the other and decorative ribbing between the sides. "First one is the health and safety and the second is the financial security so what we decided to do was introduce a peace of mind guarantee on selected holidays. Hays Travel is the largest independent travel retailer in the UK. Our people create amazing holidays and travel experiences and are waiting to help you. 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