Please note that your billing address and payment method cannot be changed on the current order once it is placed but can be changed for all future shipments within the subscription. Organic Teas. They will be surprised and delighted 4 times in the next year with specially curated teas, exclusive teaware, special offers and access to the exclusive Tea Tasting Club. There will be instructions on how to join in the box you receive! This will depend on the tea you are looking to purchase. You will receive a booklet with your subscription box with instructions included on how to join the Tea Tasting Club Facebook group. DAVIDsTEA is a homegrown Canadian specialty store focusing on tea and tea accessories. We hope you love shopping at DAVIDsTEA as much as we love working here. Note that your financial institution may take longer to reflect the transaction.We do not currently offer online returns on loose leaf tea, food, sweeteners or beauty products. Travel Mugs. If you would like to cancel your subscription, please fill out our Contact Us form. Improperly using the Frequent Steeper program yourself or on If you received your subscription box as a gift, you will need to contact the purchaser, who can then have this information updated on your behalf. Please note that your shipping address cannot be changed on the current order once it is placed, but can be changed for all future shipments within the subscription. All gift cards and sale items are final sale. Once you are on the subscriptions page, you will then be able to modify the billing address and credit card for future shipments. Your browser's Javascript functionality is turned off. We do not accept discount codes to be used on subscription boxes. Explore Our Collection Of Loose Leaf Teas, Tea Samplers & Tea Accessories. This serves as a guideline for employees who are selling or representing the product to the customer. All refunds will give back money on the original form … Additionally, we do not accept in store purchases to be returned to our online store. DAVIDsTEA Customer Service Contact Info. Please enter your name and password. Get 2 oz FREE. Ok, so maybe this is just an awful April Fool’s joke? We currently cannot pause a subscription; however you can cancel and reactivate your subscription at any time. Company Reviews; Company Culture; 10 of the Best Companies for Working From Home; 11 Companies That Let You Work Remotely; The Top 20 Jobs With the Highest Satisfaction Can't make it to a store? Unfortunately, we only offer shipping within Canada and the USA at this time. You can also reach our Customer Experience team by phone at 1-855-702-3006, or by chat from 9am to 9pm EST, Monday to Friday, and from 9am to 5pm EST on Saturday and Sunday.Please note that it may take us longer than usual to reply during especially busy periods. If you have questions or need assistance concerning your account, OUR VDAY GIFT TO YOU | $5 flat fee shipping & Free shipping over $75, Perfect & Favourite Tins: Buy 2, Get 1 FREE. I interviewed at DAVIDsTEA (Boston, MA (US)). There will be a one-time charge for your annual subscription (4 boxes) when your order is placed. Additionally, we do not accept in store purchases to be returned to our online store. $5 flat fee shipping & Free shipping over $75. OUR VDAY GIFT TO YOU | $5 flat fee shipping & Free shipping over $75, Perfect & Favourite Tins: Buy 2, Get 1 FREE. We believe that our product development platform and level of innovation have helped us earn a strong and loyal customer following that is passionate about DAVIDsTEA. If a dispute should arise between you and DAVIDsTEA, we want to provide you with a resolution that is efficient and cost effective by using our Customer Service team. If you have questions or need assistance concerning your account. DAVIDsTEA 5430 Ferrier, Mount-Royal Quebec, Canada H4P 1M2. If you cancelled your subscription and would like to reactivate, we invite you to go through the subscription steps again to re-enroll. To purchase a subscription on our US site, we accept VISA, Mastercard and American Express credit cards, as well as VISA debit cards. We're currently unable to process your request for technical reasons. If you wish, you can choose to unsubscribe at any time. You can then choose to renew for another year! I received an email saying that David’s Tea is having a 20% off sale from 12pm-5pm EST and I have been trying for hours now to even get tea into my cart (it keeps deleting out the cart!) We're currently unable to process your request for technical reasons. Purchased something online and wish to return it?For items purchased online within the last 30 days that you wish to return or exchange, simply fill out our Contact Us form. They have stopped responding to any inquiries. Read honest and unbiased product reviews from our users. As such, customer benefits are restricted to those value propositions that customers recognize. Returns are accepted both online by filling out the customer service form or in-store with the presentation of the original receipt. From their extensive blends, to seasonal favourites, DAVIDsTEA has got you covered for all of their tea needs. Enjoy up to 20% off on loose leaf tea only. Your browser's Javascript functionality is turned off. Infusers & Accessories. You can expect a box once every 3 months, starting January 8. DAVIDsTEA offers returns and exchanges on unused purchases within 30 days. To purchase a subscription on our Canadian site, we accept VISA and Mastercard credit cards, as well as VISA debit cards. If there is a problem with your order, please fill out our Contact Us form. You do not! There will be no charges after the full payment is taken. Once again, DavidsTea customer service is amazing. Get news and promotions quickly by signing-up to our newsletter. Already registered? Good tea, terrible customer service. easy going and very personable. Returns with a gift receipt are eligible for exchange or store credit only. The water temperature and time will vary based on the blend and so check out the booklet to make sure you are steeping it just right! BEWARE THE COLOR CHANGING WHALES MUG. Some will be available on our website for you to purchase right away and some teas included in your box will be sneak peek teas that will not be available until a later date. Our primary executive offices are located in Montreal, Quebec, Canada. We love tea, but not spoilers! It’s a gift that keeps on giving! Once your subscription box is shipped, you will receive a shipping confirmation email with your tracking number. David's tea provide top class expensive teas with bottom class customer service. Shipping is free with the purchase of your box! Please enter your name and password. Enjoy up to 20% off on loose leaf tea only. You can also reach our Customer Experience team by phone at 1-855-702-3006, or by chat from 9am to 9pm EST, Monday to Friday, and from 9am to 5pm EST on Saturday and Sunday. To find out how to return a product, please refer below. 2. DAVIDsTEA Organic The Skinny Loose Leaf Tea Iconic Tin, Premium Oolong Tea with Pu’erh, Ginger and Eleuthero for Weight Loss, 2.8 oz / 80 g 4.8 out of 5 stars 7 $19.00 We do not have a referral program for our subscription boxes at this time. At this time, we do not offer corporate or bulk gifting of our subscription box. You can also reach our Customer Experience team by phone at 1-855-702-3006, or by chat from 9am to 9pm EST, Monday to Friday, and from 9am to 5pm EST on Saturday and Sunday. ), exclusive teaware, special offers, exclusive access to our Tea Tasting Club, and so much more! | Bienvenue au par-thé! Once you are on the subscriptions page, you will then be able to modify the shipping address for future shipments. You will receive a confirmation email once your order is placed. 9:00AM-5:00PM (ET) 1-855-702-3006. I interviewed at DAVIDsTEA in March 2018. 11,854 were here. She showed me around the store and asked me a few questions about how I would handle certain customer service based situations. Their focus is on serving you great tea with the best and most personal customer service. The phone interview consult was amazing. A free inside look at company reviews and salaries posted anonymously by employees. We do not currently accept returns or exchanges on our subscription boxes, nor any of the individual items within the box. Just enter that number on the carrier’s website to see your tracking information. Get your tea delivered right to your door! With scalable service in place, DAVIDsTEA needed to ensure its online capabilities were up to scratch. Investor Contact MaisonBrison Communications Pierre Boucher 514.731.0000 investors@davidstea.com. $5 flat fee shipping & Free shipping over $75. Offering great tea, friendly store environments, and above-and-beyond customer service, DAVIDsTEA opened its doors for the first time on Queen Street in Toronto, Canada, in 2008. The subscription is currently a year-long experience with 4 boxes total. Purchases can easily be returned by mail (free of any return shipping or handling fees) if you use the prepaid return label.Please note that we are unable to refund your original shipping charges, if applicable, unless the return was a result of our error. We offer full refunds and exchanges on unused tea accessories, and in-store exchange or store credit on unused loose leaf tea, food, sweeteners and beauty products. Already registered? Please make sure to include your order number, and list the items you wish to return, and we’ll reply with instructions on what to do next.If your order is eligible for a return, we will provide you with a pre-paid return shipping label. All refunds will be processed using the same method of payment as the original purchase. 9:00AM-9:00PM (ET) Saturday and Sunday. Telephone Number: +1 (855) 702-3006 Email Address: customerservice@davidstea.com If you place your order on the Canadian website, you will be billed in CAD. Welcome to the world's best tea party! Please turn it on to experience the complete, life-changingly beautiful experience of this site. Please note that re-enrolling will activate your subscription for another year (4 boxes). Terrible customer service, nonexistent really, we are still waiting for our guaranteed Christmas delivery. 530 DAVIDsTEA reviews. Benefits that aren't interesting to the customer or that the customer may not acknowledge are omitted. You can also reach our Customer Experience team by phone at 1-855-702-3006, or by chat from 9am to 9pm EST, Monday to Friday, and from 9am to 5pm EST on Saturday and Sunday. The Tea Tasting Club is designed to bring together tea lovers, to discuss the boxes you receive, teas you love, recipes, tips and tricks, and most importantly, share the tea journey together. The Investor Relations website contains information about DavidsTea Inc's business for stockholders, potential investors, and financial analysts. Premium Loose Leaf Tea. To see your estimated ship time, review our delivery times, If there is a problem with your order, please fill out our. We do not offer customization options for our subscription boxes at this time. Not head over heels with your latest purchase? Check our FAQ page for answers to your most frequently asked questions. On the subscription box page, you will have the option to buy or gift a subscription box. You will purchase a subscription for 1 year (total of 4 boxes) and the subscription will automatically end after the 4th box. It was fun and light hearted. DAVIDsTEA Inc. is committed to providing each customer with the highest standard of customer service. Beware of ordering online! Explore our premium Black tea, Green tea, Matcha tea, Herbal tea, White tea, Maté tea, Oolong tea, Rooibos tea, Pu'her tea, tea accessories and more! Sorry for any inconvenience. The specifics of the box will remain a surprise for you or the person you are gifting it to. We will gladly return or exchange unused items within 30 days with the original receipt. A free inside look at company reviews and salaries posted anonymously by employees. Purchased something at one of our locations and wish to return it?For items purchased in store that you wish to return or exchange, simply visit your local DAVIDsTEA. Contact frequentsteeper@davidstea.com to announce your new job with us and ask about next steps. With scalable service in place, DAVIDsTEA needed to ensure its online capabilities were up to snuff. You can subscribe for 1 year and receive 4 seasonal boxes. If you’re unhappy with your purchase of one of these items, please feel free to complete our Contact Us form, and we’ll get back to you with a proposed solution.Please note that we currently do not accept online purchases to be returned at any of our DAVIDsTEA locations. I applied online. Steepers, Pitchers & More. With our range of traditional premium teas to fun & innovative blends, we can satisfy any palate or craving. Find helpful customer reviews and review ratings for DAVIDsTEA David’s Top 12 Tea Sampler, Loose Leaf Tea Gift Set, Assortment of 12 Fan Favourite Teas, 106 g / 3.8 oz (SP) at Amazon.com. I’ve tried mobile and on … To join the Tea Tasting Subscription Box Program, you will need to purchase an annual subscription for which you will receive 4 seasonal boxes throughout the year filled with a variety of teas, exclusive teaware, special offers, etc. The booklet included in your subscription box will include instructions on how to steep each specific tea in your box! They're seriously passionate about their teas. If you place your order on the American website, you will be billed in USD. ca_davidstea@pwc.com. I would never order from them again and only hope we get our Christmas tea before they go out of business completely and rob us of our money. You can cancel your subscription at any time. Customer perception is one of the most valuable aspects of a company. We do not currently offer online returns on loose leaf tea, food, sweeteners or beauty products. Do you accept returns or exchanges on items in the subscription box? Interview. Buy the best loose leaf tea at DAVIDsTEA. Check our FAQ page for answers to your most frequently asked questions.Additionally, if you have any questions about promotions, shipping times, or your order status, please visit the following pages: Contests and Promotions, Shipping Information, or Order Status.Still have questions or concerns? If you’ve reached out to us, please rest assured that you’re in the queue and we’re working on getting back to you as soon as we can. If someone in your life is a tea lover, or a newcomer who wants to discover the wonderful world of tea, then this is the gift for them! I purchased 2 Nordic mugs ($9.50 X2)and variety 20 tea pack ($15.00) that was on sale on Dec. 31, 2019 at the Richmond Centre Store (*****). You will receive all new items and teas in every box. Please ensure that you cancel at least 10 days before your next box is planned to ship to receive a full refund for the remaining boxes. The phone screening was quick, unitrusive and the little conversation gave me insight into what the company will be all about. Get 2 oz FREE. Prepacked Teas. Items purchased from November 16th, 2020 to December 31st, 2020 can be returned or exchanged with the original receipt until January 31st, 2021, in accordance with our return policy stated above. Reach out to our Customer Experience team by filling out our Contact Us form, by calling 1-855-702-3006, or by chatting with us from 9am to 9pm EST, Monday to Friday, and from 9am to 5pm EST on Saturday and Sunday.Please note that it may take us longer than usual to reply during especially busy periods. Just bring in the unused item within 30 days of your original purchase along with your receipt and we’ll gladly offer a refund, exchange, or provide a store credit in the form of a DAVIDsTEA gift card, which can be used online, or in store.Please note that we currently do not accept online purchases to be returned at any of our DAVIDsTEA locations. Tea Press & Pitcher Press. Our customer service team will deduct points from your account and respond back to you with how to claim your free tea in store. Media Contact PELICAN PR Lyla Radmanovich 514-845-8763 media@rppelican.ca David's Tea Customer Service- HELP? Please note that it may take us longer than usual to reply during especially busy periods. What we can tell you is that there will be a variety of teas (including some sneak peeks! This exclusive Facebook group is open to all customers who purchased or were gifted a subscription box. Importantly, the DAVIDsTEA business model is based on innovation, quality and the customer experience. Amazon.com : DAVIDsTEA David’s Top 12 Tea Sampler, Loose Leaf Tea Gift Set, Assortment of 12 Fan Favourite Teas, 106 g / 3.8 oz : Grocery & Gourmet Food There will be a one-time charge for your annual gift subscription (4 boxes) when your order is placed. DAVIDsTEA | 32,859 followers on LinkedIn. Once your order is confirmed, you will receive a link to a PDF Greeting Card for the subscription that you can print or send electronically to your gift recipient before they receive the box! I briefly met with the store manager. Please allow at least three weeks for your return to be processed; you will receive an email confirmation once your return has been processed. If you would like to gift the subscription, please select “Gift”, and make sure you enter the correct applicable information for the gift recipients, including their full name and shipping address. | Great tea, friendly stores and above-and-beyond customer service. Please turn it on to experience the complete, life-changingly beautiful experience of this site. If you are Canadian and want to ship to a US address, you can visit, If you are American and want to ship to a Canadian address, you can visit. Interview. Once you are signed in and on your account page, select “My subscriptions” listed on the left-hand side. Application. We know we’re behind in getting back to your important questions & concerns. Don’t forget to click “Save changes” at the bottom of the form to ensure all new information is saved! Almost all customer service disputes can be resolved to the customer's satisfaction by using our Customer Service, reachable at www.davidstea.com/contactus . Get news and promotions quickly by signing-up to our newsletter. DAVIDsTEA (USA) Response Jan 16, 2020 Hello, While we do understand the customer's point of view, legally we do not have to stipulate verbally that the item is final sale, as long as it is indicated on the receipt, however ethically speaking it is good customer service to state this verbally. Other questions? Buy 8 oz of select wellness teas. 525 DAVIDsTEA reviews. Please make sure you are subscribed to the DAVIDsTEA newsletter to be the first to know when the sneak peek teas are launching! So I purchased the gorgeous color changing whales nordic mug from DavidsTea when I was picking up the spring line of teas to try. If you encounter any issues with your order do not expect any type of customer support from David's tea. www.davidstea.com Monday to Friday. Buy 8 oz of select wellness teas. Sorry for any inconvenience. Customer benefits are reasons a product or service is valuable to a customer. 3. 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